Customer Support Specialist

As a Customer Support Specialist, you will be the first point of contact for client inquiries, providing timely and accurate solutions. Collaborate with cross-functional teams to address customer needs, gather feedback, and contribute to the improvement of our products and services.

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This role involves handling customer inquiries through various channels, including email, chat, and phone. From troubleshooting technical issues to providing product information, you'll play a crucial role in maintaining high levels of customer satisfaction. Collaborate with the development and sales teams, contribute to knowledge bases, and participate in the continuous improvement of support processes.

Strong customer service skills
Excellent communication and interpersonal skills
Ability to troubleshoot and problem-solve effectively
Familiarity with CRM systems is a plus

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FAQ

Frequently Asked Questions

Can't find what you're looking for? Reach out to one of our support staff and we will answer any questions you may have.

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Do you have any long-term contracts?

Only for SEO — we have a 3-month minimum commitment. All other services are month-to-month, so you stay because you’re happy, not because you’re locked in.

Will I have a dedicated person managing my account?

Yes! You’ll have a dedicated account manager who knows your medspa, monitors performance, and stays in touch regularly — no being “forgotten.”

How long does it take to see results?

After a short setup period, lead generation campaigns go live immediately. SEO takes longer — typically a few months to see strong organic growth.

Can you work with my current website or CRM?

Yes — we integrate with most medspa websites, booking platforms, and CRMs to make everything seamless.

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Reach out to us today and see how we can help your practice grow through custom marketing strategies.

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