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Anywhere
Full-Time
Customer Support Specialist
As a Customer Support Specialist, you will be the first point of contact for client inquiries, providing timely and accurate solutions. Collaborate with cross-functional teams to address customer needs, gather feedback, and contribute to the improvement of our products and services.
This role involves handling customer inquiries through various channels, including email, chat, and phone. From troubleshooting technical issues to providing product information, you'll play a crucial role in maintaining high levels of customer satisfaction. Collaborate with the development and sales teams, contribute to knowledge bases, and participate in the continuous improvement of support processes.
- Strong customer service skills
- Excellent communication and interpersonal skills
- Ability to troubleshoot and problem-solve effectively
- Familiarity with CRM systems is a plus
FAQ
Frequently Asked Questions
Can't find what you're looking for? Reach out to one of our support staff and we will answer any questions you may have.
How soon can we expect to see results?
While some clients see traction within the first 30 days, long-term performance and scalability typically begin compounding within 60–90 days, depending on your service mix and local competition.
Can you work with our existing CRM or EMR system?
Absolutely. We integrate with platforms like GoHighLevel, Optimantra, Jane, and others — or we can recommend and set up the best-fit solution for your growth.
Are your strategies HIPAA-compliant?
Yes — every campaign, automation, and CRM workflow we build follows HIPAA best practices and secure data handling protocols. On top of this, all of our team members have HIPAA certifications.
Do you only work with medspas or do you serve other practices?
We specialize in working with growth-minded medical practices, including medspas, cosmetic surgeons, wellness clinics, hormone therapy centers, and multi-location providers.
Do you offer exclusivity in our area?
We only work with one clinic per vertical per region to avoid conflict and ensure your practice gets our full focus and competitive edge. Depending on the size and niche of the practice, we typically stay roughly 250 miles away from any other practice we are working with in the same niche.
How do we get started?
Book a discovery call with our team. We’ll audit your current setup, uncover missed opportunities, and recommend a growth plan tailored to your goals. From there you will be given a proposal of services and will have the opportunity to join our team!
Transform you Marketing Strategies today
Reach out to us today and see how we can help your practice grow through aggressive marketing strategies.