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Anywhere
Full-Time
Customer Support Specialist
As a Customer Support Specialist, you will be the first point of contact for client inquiries, providing timely and accurate solutions. Collaborate with cross-functional teams to address customer needs, gather feedback, and contribute to the improvement of our products and services.
This role involves handling customer inquiries through various channels, including email, chat, and phone. From troubleshooting technical issues to providing product information, you'll play a crucial role in maintaining high levels of customer satisfaction. Collaborate with the development and sales teams, contribute to knowledge bases, and participate in the continuous improvement of support processes.
- Strong customer service skills
- Excellent communication and interpersonal skills
- Ability to troubleshoot and problem-solve effectively
- Familiarity with CRM systems is a plus
FAQ
Frequently Asked Questions
Can't find what you're looking for? Reach out to one of our support staff and we will answer any questions you may have.
What services do you offer for med spas?
We focus on two core services for med spas: lead generation through Meta and Google Ads, and SEO. We also provide secondary services like landing pages, CRM setup, and automations. Evaluated on a case-by-case basis to fit your specific needs.
How is NexaMed different from other med spa marketing agencies?
We only work with cash-based private practices including med spas, wellness clinics, aesthetics. It's all we do, so we're not learning your business on your dime. And outside of SEO, everything's month-to-month. Most agencies lock you into a year and coast; we have to earn your business every single month, which means we're motivated to actually perform.
Do you have any long-term contracts?
Only for SEO — we have a 3-month minimum commitment. All other services are month-to-month, so you stay because you’re happy, not because you’re locked in.
How much does it cost to work with Nexamed?
It depends on scope and which services you need, but most of our med spa partners invest anywhere from $1250-$7500/month for agency fees (not ad spend). We'll give you an exact number after a free discovery meeting.
How long does it take to see results?
After a short setup period, lead generation campaigns go live immediately. SEO takes longer — typically one to three months to see strong organic growth.
Transform you Marketing Strategies today
Reach out to us today and see how we can help your practice grow through custom marketing strategies.