Everything You Need to Know About Working With NexaMed
At Nexamed, we believe transparency is the key to success. Look over some of our most common FAQ questions and find the solution you are looking for.
FAQ
What results can I expect from NexaMed?
Every practice is different, but our average client sees a 5.6x return on their investment. We'll give you realistic projections on our strategy call based on your market, your services, and your competition.
How do you track and report results?
Everything is tracked — call tracking, lead attribution, cost per acquisition, patient LTV. You'll have full visibility into what's working, what we're spending, and what it's producing.
Do you work with practices outside of my specialty?
We work across healthcare — med spas, cosmetic surgeons, peptides, HRT, weight loss, dental, and more. The systems we've built apply across specialties because the fundamentals of patient acquisition don't change. The targeting and messaging do, and that's where we specialize.
How long does it take to see results?
Paid ads typically start generating leads within the first few weeks. SEO takes longer — most practices see meaningful organic growth within 3-6 months. We set clear expectations upfront so you always know what to look for and when.
What services does NexaMed offer?
Google Ads, Meta Ads, SEO, email marketing, SMS reactivation, reputation management, and CRM automation. Every service is built specifically for healthcare practices and tied directly to patient acquisition and revenue.
What makes NexaMed different from other healthcare marketing agencies?
Most healthcare marketing agencies run your ads and send you a report. We built an entire infrastructure around making sure those leads actually turn into patients. That means a custom CRM designed for healthcare, automated follow-up sequences written by hand, A/B testing on every campaign, and a team that only works in this industry. We don't just generate leads — we built the system that closes them. That's why no client has ever left.
How much do your marketing services cost for medical practices?
Each service varies based on the practice size, needs, and time frame. To get an accurate quote for your business schedule a call with our client success member.
Are there setup fees for new clients?
Yes there are setup fees for clients depending on the service you select. Setup fees start at $500 and can go up to $5000 depending on the scope of the project.
Do you offer any guarantees on results?
No. Anyone who guarantees results in marketing is lying to you. What we can tell you is that we've never had a client leave and our average ROI is 5.6x. Poor campaigns are rare, but factors outside our control do exist — we're transparent about that from day one.
Is there a minimum contract length?
Yes, at Nexamed we have a contract length of 1 month for everything besides SEO. SEO has a minimum contract of 3 months. We believe our clients should never feel trapped in marketing services.
Why is NexaMed more expensive than other agencies?
Because you're not just paying for ads. You're paying for a custom CRM, hand-written follow-up sequences, dedicated account management, and a team that only works in healthcare. Cheaper agencies cut corners. They use templates, outsource overseas, and leave you to figure out why your leads aren't converting. We built everything in-house specifically for healthcare practices, and our clients average a 5.6x return on what they spend with us. You're not paying more — you're paying for something that actually works.
Do you offer set packages or fully custom marketing plans?
Everything is custom. We don't do packages because no two practices are the same. Your market, your patients, your competition — all of it matters. Custom plans let us build around what will actually work for you, not a template.
What does the onboarding process look like?
Once you sign, we handle everything — gathering logins, building your campaigns, creating landing pages, setting up tracking. You don't need to do much on your end. The entire process takes two weeks max, and you'll know exactly where things stand the whole time.
Does NexaMed use AI to run campaigns or write content?
No. Everything we produce — ad copy, automated messages, email sequences, landing pages — is written by hand by our team. We've seen what AI-generated marketing looks like in healthcare and it's generic, it's obvious, and patients can tell. Your practice deserves better than that.
Can your CRM integrate with my existing EHR system?
Yes, as long as your EHR supports inbound and outbound webhooks. Most major systems do. If yours doesn't, we've found workarounds in the past but can't guarantee compatibility — we'll let you know upfront during onboarding.
Will I have a dedicated account manager?
Yes. Every practice we work with gets a dedicated account manager who knows your business, your goals, and your numbers. You're not submitting support tickets or waiting on a shared team — you're talking directly to the person running your campaigns.
Do you provide a custom healthcare CRM?
Yes, and this is one of the biggest things that separates us from other agencies. Our CRM is built specifically for healthcare — it's designed to help your team close leads faster, automate follow-ups, and keep your pipeline organized without adding more work to your day.
Do you offer HIPAA-compliant solutions for patient communication?
Yes all of our messaging solutions at Nexamed are HIPAA compliant. On our CRM there will be a conversations tab that you can use to contact your patients.
Transform you Marketing Strategies today
Reach out to us today and see how we can help your practice grow through custom marketing strategies.